This Customer Service Agreement (the "Agreement") sets forth all the terms and conditions that govern your use of the services offered by or through dCalls, whether you access them via a web application (https://app.dcalls.org) or through dcalls.org (the “Website”).
Your online acceptance of this Agreement will have the same legal effect as if you were providing a handwritten signature of acceptance.
dCalls offers you, among other things, the ability to make local toll, domestic long distance, and international telephone calls by using either a telephone, computer, or a tablet. In addition, it offers Caller ID selection capability on voice calls and change the voice during a call. dCalls also offers a digital SIM card (eSIM) purchase service to provide access to mobile Internet and a virtual telephone number rental (DID) service that allows you to receive incoming calls and text messages (SMS) on a rented number. These services are provided on a pre-paid and subscription basis and do not require you to change your current telephone service provider(s) in order to use the services. A complete list of dcalls.org services can be found at https://dcalls.org (the “Website”). dCalls is not responsible for reimbursement for calls made with another service while dcalls.org is temporarily unavailable.
You agree to use the dCalls services only for purposes that are lawful in the jurisdictions where you are calling from and calling to. You shall not transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. In addition, using the Caller ID selection feature may be a violation of the laws of each country, and before using this feature, please check the rules of the country where you use it. dCalls reserves the right to immediately, and without notice, terminate or discontinue your Account in the event it determines in its sole discretion that you have committed fraud or violated any applicable law or regulation or any term or condition of this Agreement. In order to combat harassing or illegal conduct, including fraud and unauthorized access to voicemail, dCalls may review customers' recordings stored on its servers, and provide call detail records to law enforcement agencies.
To become a dCalls client, you must log in with a crypto wallet through the web application https://app.dcalls.org. As part of the registration, you provide us with a crypto wallet address, which is an ID in the service. dCalls will then redirect you to your personal account, confirming that you have become a dCalls customer and have created an account with the dCalls service («Account»).
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR CRYPTO WALLET. dCalls is not responsible for the actions of any person that accesses that account. Please note that you are responsible for any and all charges to your account and dCalls cannot be held responsible for fraudulent charges that result from theft or fraudulent use of your crypto wallet.
DCALLS’S SERVICES ARE PROVIDED ON A PREPAID OR SUBSCRIPTION BASIS. As you use dCalls's prepaid services, your Account will be debited accordingly. No prepaid services will be provided if your Account does not have a sufficient balance to cover the cost of the service. dCalls will automatically bill the account balance of customers who have selected a monthly membership plan on the day of the month on which they originally signed up. dCalls does not issue refunds for top-ups balance.
In the event you want to use services whose cost exceeds the remaining balance in your prepaid Account, you may access the Website and recharge (or supplement) your Account by purchasing additional service in non-refundable, preset dollar values.
dCalls's rates for prepaid services are listed on its Website and are incorporated by reference herein. You are responsible for checking all applicable rates/subscriptions before making calls, renting a virtual number, or purchasing an eSIM using dcalls.org services. dCalls reserves the right, at its sole discretion, to modify its rates at any time and/or to offer special promotions. In addition, though it is not the intent of dCalls to raise its rates at any point in the future, should market conditions or factors outside of dCalls's control cause its costs or wholesale rates to some or all destinations to go up, dCalls reserves the right to adjust its rates accordingly.
We may from time to time introduce new features to a Service or modify or delete existing features in our sole discretion. We shall notify you of any of these changes to features if we are legally required to do so. By using any new or modified features when they become available, you agree to be bound by the terms of this Agreement or any Service-specific rules concerning those features.
Charges for telephone calls are measured in whole seconds. Timing on calls begins when your call is connected. Timing terminates when dCalls's network receives an "on hook" signal from the terminating carrier. dCalls will not, and is not obligated to, provide refunds for any calls made using its service. Charges for renting a virtual number (DID) and purchasing an eSIM is set separately and displayed on the https://app.dcalls.org.
dCalls does not send invoices to its customers. Instead, you have confidential access to your billing information on the Website. dCalls will not provide monthly invoices other than those available online.
dCalls recognizes the person whose crypto address is listed on the Account as the sole owner of the Account, even where payment on the Account is made using the crypto address of an other person.
dCalls reserves the right, at its sole discretion and for any reason, to (a) terminate this Agreement and your access to its services, upon one (1) day’s electronic notice and/or (b) to refuse to allow you to recharge your Account. If fraud is suspected, dCalls has the right to put an Account immediately on hold until further investigation takes place.
dCalls reserves the right to pass any new government taxes, fees or surcharges on to customers by changing its rates.
DCALLS SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS, REGARDLESS OF THE NATURE OF THE CLAIM. DCALLS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF DCALLS HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DCALLS IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS. DCALLS IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. DCALLS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS. DCALLS ALSO SPECIFICALLY DISCLAIMS ANY LIABILITY OF ANY KIND FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF ANY OF THE DCALLS SERVICES IN ANY COUNTRY.
DCALLS DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED FOR PURSUANT TO THIS AGREEMENT. DCALLS ALSO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE LEGALITY OF THE USE OF ANY OF THE DCALLS SERVICES IN ANY COUNTRY.
dCalls shall not be liable for its failure to perform any of its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of dCalls.
You agree to indemnify, defend and hold dcalls.org, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers to the Website, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorney's fees, which are the result of, or are in any way related to, your use of the WebSite or dCalls's services, or your transactions or communications with third party vendors initiated via the Website or the Service.
All corporate names, service marks, logos, trade names, trademarks, websites and domain names of dCalls (collectively "Marks"), including but not limited to "dCalls" are and shall remain the exclusive property of dcalls.org and nothing in this agreement shall grant you the license to use such Marks without the express written permission of dCalls. dCalls retains ownership and all rights to the dCalls name, logo, software, databases, reports, web site, and information. dCalls reserves the right to restrict the use of its name, system, logo, software, lists, databases, reports, and any information created or obtained by dCalls. However, each individual user has the right to use the dCalls name on their site to further promote the dCalls service to the Internet community at large if they so wish.
If any provision of this agreement is held to be invalid, illegal or unenforceable, the remaining provisions will of this agreement will continue in full force and effect.
This agreement, together with any written amendments or modifications, constitutes the entire agreement between you and dcalls.org with respect to the services provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic or oral, between you and dCalls.
This agreement, and all modifications/amendments thereto, shall be governed by the law of the Cyprus.
The materials contained on this web site are provided for general information and entertainment purposes only and do not constitute any form of advice. dCalls assumes no responsibility for the accuracy of any particular statement and accepts no liability for any loss or damage which may arise from reliance on the information contained on this site. Links to other web sites may at times be provided for your enjoyment, but dcalls.org accepts no responsibility or liability for access to or the material on any web site which is linked from or to this web site. By providing links to other sites, dcalls.org does not guarantee, approve or endorse the information or products available at those sites, nor does a link indicate any association with or endorsement of the linked site by dCalls.
All communications and notices to be made or given pursuant to this Agreement shall be in the English language.